It is the policy of Singh Arts that all of our activities are carried out in accordance with our business management system. The business management system contains all the procedures and associated documentation to manage and control our business and is available to all staff. The aim of our quality management system is to ensure that:
Deliver a quality service to maintain excellent customer relationship.
Our clients requirements have been fully understood and fulfilled.
We have the skills and resources to fulfil our customer requirements.
We strive to continuous improvement our systems and procedures.
A professional approach to customer interfaces is maintained at all times.
Client satisfaction is the main objective to our business.
All work is carried out consistent to maintain a quality.
Our staff are fully skilled and involved in quality improvement.
We only use services that maintain our own quality assurance standards.
Any complaints are dealt with immediately and efficiently.
Singh Arts recognises the importance of the quality of our service has to the future of our business. Quality is a degree of excellence, which is dynamic. Every member of staff is involved in managing to work how we can improve today, tomorrow and long into the future. From the smallest procedure to the largest contract, quality is our passport to customer satisfaction and to our future business. This quality policy statement has been implemented into the Singh Arts management system and will be reviewed at regular intervals.